Pioneer Bank Consumer Privacy Notice

This Notice is provided on behalf of the following companies within the Pioneer Bank Corporate Family:

Pioneer Bank
Valley Finance Service, Division of Pioneer Bank
Pioneer Financial Services, LLC

About This Notice

This Consumer Privacy Notice tells you the kind of information we collect about you, with whom we share it, and how we protect it responsibly. The Notice applies to consumers who obtain financial products or services. The examples that you will find throughout this Notice are for purposes of illustration only and you should not consider them a comprehensive description of our privacy practices.

Categories of Information We May Collect

We may collect the following categories of information about you:

• Information we receive from you on applications, personal financial statements, and other oral, written, or electronic communications, such as your name, address, social security number, assets and income;
• Information about your transactions with us, other companies in the Pioneer Corporate Family or others, such as your account balance and payment history;
• Information we receive from third parties, including persons providing services in connection with your transactions and credit bureaus, such as your credit history;
• Information we obtain from others to verify information provided by you, such as your employment history and credit or other relationships with third parties; and
• Information collected from our Internet web site, which in the future may include such information as you provide to us and information necessary to manage your online session with us.

We Protect Information Internally

We maintain physical, electronic, and procedural safeguards that comply with federal guidelines to safeguard consumer information. Our employees are bound by our policies to access consumer information only for legitimate business purposes and to keep information about you confidential.

Information Sharing

We do not disclose information about you to companies outside of the Pioneer Corporate Family, except as required or permitted by law. For example, we may disclose information about you to government entities in response to subpoenas, to third parties to assist us in servicing your loan(s) or account(s) with us, and to credit bureaus. In addition, we may disclose the information we collect about you described above to companies that perform marketing services on our behalf and to financial institutions for the purpose of jointly offering financial products and services to you, such as credit or disability life insurance.

If you close your accounts or your relationship becomes inactive, we will continue to treat the information we have collected about you in accordance with this Notice.

Information Sharing Within the Pioneer Corporate Family

To the extent permitted by law, we may share information about our experiences and transactions with you and identification information with companies in the Pioneer Corporate Family. Unless you tell us not to, we may also share other information about you with companies within the Pioneer Corporate Family for various purposes, such as offering to you, or considering you for, other products, services, or opportunities made available by other Pioneer companies. This other information includes the following:

• Information we obtain from your applications or other forms, such as your income, assets, and employment history;
• Information we obtain from a credit bureau, such as your credit history; and
• Information we obtain from others to verify information provided by you, such as your credit or other relationships with third parties.

Companies in the Pioneer Corporate Family that may receive this information are all financial services companies, including banks, consumer finance companies, and insurance agencies.

We Handle Medical Information with Special Care

We will not use or share personally identifiable medical information for any purpose other than the underwriting or administration of your insurance account, policy, or claim, unless otherwise required or permitted by law.

Joint Accounts

For a joint account (account held by two or more consumers), each of the joint accountholders may exercise the right to opt-out. We will treat an opt-out direction by one joint accountholder as applying to all of the joint accountholders with respect to that joint account. For example, if Mark and Nancy have a joint account, Mark’s opt-out direction will also apply to Nancy with respect to the joint account, but not to Nancy’s individual accounts. Nancy may separately exercise the right to opt out as to Nancy’s individual accounts. In this example, Mark’s opt out will also apply to all of Mark’s individual accounts.

NOTE: Your opt out only covers application information and credit-related information obtained from you and others that we might otherwise share within our corporate family. We may continue to share other information about you within the Pioneer Corporate Family as permitted by law, such as information about your transactions with us and certain identifying information, including name, address, telephone number, and social security number. Each company within the Pioneer Corporate Family will continue to contact its consumer clients with offers of its own products and services. You will continue to receive product messages via your statement(s), as well as telephone and mail offers from Pioneer companies with whom you have relationships.

How to Tell us Not to Share This Information Within our Corporate Family

If you ask us not to share this information within our corporate family, you may miss learning of financial products and services offered by these companies that might be of benefit to you.

If you prefer that we not share your application information and credit-related information obtained from you and others with companies within the Pioneer Bank family, you may direct us not to share this information (opt-out) by calling us toll free at 1-888-433-3010 between the hours of 9:00 a.m. and 5:00 p.m., EST Monday through Friday. We will process your request as soon as we reasonably can.

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